FAQ

Great question! Your skin type plays a huge role in choosing the right products. If your skin is oily, look for oil-free or mattifying products. Dry skin benefits from hydrating and moisturizing products. For sensitive skin, go for gentle, fragrance-free options. If you're unsure, don't hesitate to check our product guides or consult a dermatologist for personalized recommendations!

Yes, absolutely! We only stock 100% authentic products directly from trusted suppliers and well-known brands. Each item is carefully sourced to ensure you're getting the best quality for your skin. We’re committed to bringing you safe, effective skincare that you can trust.

Definitely! We offer a range of dermatologist-approved products designed to address various skin concerns. These products are formulated with science-backed ingredients and are gentle yet effective. Check out our dermatologist-recommended section for the best picks!

Absolutely! Our reviews come from real customers who’ve shared their honest experiences with our products. We value transparency and encourage reviews from everyone who’s tried our products. So, you can trust the feedback to make an informed decision before you buy.

At the moment, we primarily deliver within Bangladesh. However, we're working hard to expand our shipping options! Stay tuned for updates on international shipping availability in the future. Feel free to reach out if you have any specific queries about international orders!"

No worries! We offer a hassle-free return and exchange policy. If the product isn’t the right fit for your skin, or if you simply change your mind, you can return it within 3 days. Just make sure the product is unused and in its original packaging. We’ll help you find the right product for your needs!"

We're so sorry to hear that! If you receive a damaged product, please contact our customer support team within 7 days of delivery. Simply send us a photo of the damaged item along with your order number, and we’ll arrange a return or replacement as quickly as possible. Your satisfaction is our priority, and we’ll make sure to fix this issue right away!

To determine if a product is suitable for your skin, it’s important to know your skin type (oily, dry, sensitive, or combination). We offer product guides and descriptions to help you choose the best match. If you’re unsure, consult our skin quiz or reach out to our customer service for personalized advice!

Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package. You can also log into your account on our website to check the status of your order. If you have any issues tracking, feel free to reach out to our customer service team for help!

Don’t worry! If you’ve ordered the wrong product, just contact our customer service team within [X days] of receiving your order. We’ll guide you through the return or exchange process, and help you get the product you intended to buy.